Terms And Conditions


The terms We/Us/Our/Company refers to the WetCloth whereas the terms You/Your/Yourself refer to the users.

You are required to go through the terms & conditions properly as the company shall not be liable for any of the affairs outside its policies. Therefore we request our customers to read the foresaid carefully.

Signing the customer invoice will indicate the customer’s agreement to the terms & conditions of the company.

This agreement is strictly between the Company and the User and does not in any way imply or constitute any relationship with any third party. As a condition to continue using any of the company’s services, and for the mutual benefit of company and customer, you (customer) agree to the following terms and conditions:

WetCloth will use reasonable efforts to try and ensure that the garment or the article entrusted to it are cleaned using methods that are best suited to its nature and condition. However, due to the condition of the article or non-apparent/non-visible defects in the article/garment, there is a possibility of discolouring or shrinkage. Such garments/articles are accepted for cleaning at the Owner’s Risk. Company shall not be liable for any such damage.

Company read the instructions mentioned in the labels, in case the instructions are missing and the company uses its best of knowledge to clean the article, thereafter if any damage occurs, the company shall not be liable for it. Even after following the label instructions, if any damages occur, then also company shall not be held responsible. 

The customer shall have to retain the original invoice and present it during the delivery, failing which the recipient of the order would be asked to provide his identity proof. The invoice will be given to you at the time of pickup of your article.

The generation of the invoice means that you have carefully checked on the method of washing (regular wash or dry cleaning) and the number of the articles as specified. As any claim beyond and contrary to the invoice, shall not be entertained.

The customer needs to pay the payment in whole i.e. no part-payment is allowed. Either you can pay at the start while you are placing your order using online modes of payment, otherwise you can also go for offline payment (cash on delivery).

Company reserves the right to refuse cleaning of any article based on its condition.

Removal of stains (you need to mention especially alongside the cart) is a part of our process, but complete removal of stains cannot be guaranteed and company cannot be held responsible for it.

Company is not responsible for the loss of any of your personal article or non-cleanable items (money, jewellery, or anything) left along with the laundry items. 

Though we are highly professional with our process, we count the no. of garments you have given to us and even treat them separately along with putting a unique number tag along each garment, however, in case your garment is lost or damaged while processing, the company can reimburse up to a maximum of 5 times of its processing cost and that too if the customer is able to produce the invoice. Compensation will be provided in terms of services and no cash would be given.

Customers are given a warranty of a maximum of 2 days from the date of delivery of the articles for any quality-related issues with washing or dry cleaning (only if the article is not used after the delivery). After that no complaints would be heard.

WetCloth will not be held responsible for any damage to the ornamental and jewellery fittings in the article, though we will be highly careful in dealing such article.

WetCloth shall not be liable for the losses that may occur due to any unforeseen events and circumstances such as Floods, Fire, Accidents, Strikes or any other. We will try our best to give the best services to our valuable customers, however late delivery due to any such cause will not entertain any compensation from our side.

Coupons and Discounts:

Coupons can be applied at the time of check-out (placing the order) from the wetcloth.com

Once the order is placed and invoice is generated coupon can’t be applied.

Company reserves the right to withdraw the coupon/discounts at any time, without any due notice.

Privacy Policy:

WetCloth is committed to safeguarding your privacy and ensure that you continue to trust WetCloth with your personal data. 

When you interact with us, you may share your personal information with us that helps us in the identification of you as an individual. This is known as Personal Data.

By using our services you accept the collecting and processing of your personal data as described in the Privacy Policy. If you do not agree to this Privacy Policy, please do not give us any personal data.

The company never sells your personal information to any third party. However company may hire other companies to fend its administrative and communicative services on company’s behalf. We do not authorize these companies to use your Personal Information except for the sole purpose of providing the pre-requested services.

Impersonating or imitating as someone else shall be liable for legal action accordingly.

The content of this website is the intellectual property of WetCloth. You cannot sell or modify the content of this website or reproduce, display, distribute or otherwise use the material in any way for any public or commercial purpose without the company’s written permission.

Since the internet is ever-evolving, in case there is any damage or corruption caused by Viruses or other malware in connection with visiting, using or downloading data of any kind from the website, the visitor himself will be responsible for protecting their equipment appropriately from viruses and other risks. 

The above-mentioned information is liable to change at any time without any prior notice foresaid and the company will not hold its responsibility for any loss incurred.

For any query, mail us at- info@wetcloth.online